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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


June 26, 2023

5  out of  5 rating by OneLove808
"Always helpful when I need help or have questions."

C C.

May 19, 2023

5  out of  5 rating by C C.
"Their are so quick and I had no problems with the company and services!"


February 10, 2023

5  out of  5 rating by Val
"Thank you Frelynn for always finding the time to meet with me annually; refreshing me on my policies and answering questions that I presented. Thank you Esther for your assistance also, reminding me on important notifications. VERY AWESOME AND KNOWLEDGABLE TEAM!!!"

Lyn Lejano

December 27, 2022

5  out of  5 rating by Lyn Lejano
"Frelynn and her team are AMAZING to work with! They are so responsive and efficient. I've worked with other agents in the past, Frelynn and her team are the best!"

J Eliza

November 5, 2022

5  out of  5 rating by J Eliza
"Esther was able to help save money on car insurance. I feel confident with my new home insurance, it's way better value than what I had. Esther was informative, thorough, friendly, competent, and quick. She answered all of our questions and provided additional info as well. Thanks to Esther and Frelynn for fast, friendly, 5-star customer service, cute plants, and better coverage!"

Shari Johnson

May 20, 2022

5  out of  5 rating by Shari Johnson
"Upon returning to Hawaii I searched for a new insurance agent and reached out to a few. Esther, at Frelynn Kahalhili State Farm, immediately responded and I had quotes within the same day. I didn't respond as quickly as she did and when I went to register my vehicle and needed proof of Hawaii insurance right then, within minutes, Esther emailed an insurance card to me so I could pass the inspection and avoid having to take another morning off work and wait in long lines. Thank you, Esther for your professionalism, caring nature, and willingness to meet the needs of your clients."

Melissa Houston

February 16, 2022

5  out of  5 rating by Melissa Houston
"Needed to get information faxed to the mainland regarding insurance changes, and it was done right away. So helpful and full of Aloha. I have been with State Farm for 31 years."

antoinette pualani barbour

January 6, 2022

5  out of  5 rating by antoinette pualani barbour
"When I recently moved back to the island I didn't know where to find an agent here. I called my agent I'd had for over 10+ years on the mainland and she recommended I first look at a location near where I lived or worked. Here I discovered my agent Esther Gonzales. I went to the office to meet her in person because I like to know who I'm actually working with. I met the rest of the staff there and had a very positive exchange with every one present. I immediately felt comfortable and we got things set up just like when I was in the mainland. Since then, any time I need a question answered or have any concerns she is prompt to reply and almost always I am able to talk to her directly. If not any person who answers has the correct information I need right away. Now I can do most anything with them online or with a simple phone call. No waiting no excuses just excellent service from the beginning. I am very pleased!"

Louise Fujisue

December 31, 2021

5  out of  5 rating by Louise Fujisue
"I would highly recommend State Farm Agent, Frelynn Kahalehili, and her outstanding team to assist with all your insurance needs. Beyond the excellent coverage and competitive rates offered by State Farm Insurance, we remain loyal and long-standing State Farm customers because of the exceptional customer service provided by Frelynn and her team. Given our changing insurance needs especially over the past year, we have benefitted from their guidance and expertise on our homeowners, renters and automobile coverage. We appreciate Frelynn and her staff for going above and beyond to assist us, and most notably, Marvi Saragena for her professionalism, thoroughness, and responsiveness to all our requests. Mahalo!"

Steve Simeona

December 30, 2021

5  out of  5 rating by Steve Simeona
"They are always responsive to our needs. Very professional and prompt."

Marc Hamann

December 30, 2021

5  out of  5 rating by Marc Hamann
"I have worked with Frelynn and her colleagues at this office for many years and have always received professional, prompt and very friendly service. They are always willing to go above and beyond to accommodate my insurance needs....couldn't be happier!"

Donna Verbeckmoes

December 28, 2021

5  out of  5 rating by Donna Verbeckmoes
"they came to my rescue when I moved to Hawaii temporarily in 2020 and needed car insurance for my 2004 Camry. They were professional and reasonable with the cost. I would only live in Hawaii six months it was nice to deal with local people whom understood the situation."

Michelle Ann Cala

December 4, 2021

5  out of  5 rating by Michelle Ann Cala
"Love the service at this branch! Frelynn and Esther are the best. My whole family has been with State Farm for years and we have no intention to take our business elsewhere."
Profile photo of Carole Hennenfent

Carole Hennenfent

December 1, 2021

5  out of  5 rating by Carole Hennenfent
"I’ve had business insurance for years in my mobile grooming business. When we relocated to Hawaii no one seemed to understand what types of coverage we were looking for. Ester went above snd beyond researching and got us exactly what we needed. She has been there quickly when we needed coverage and has made having a business here so much easier knowing she had our backs. Can’t recommend a better agent anywhere."

Ben C

November 24, 2021

5  out of  5 rating by Ben C
"professional, quick, great service"

John Corvera

October 29, 2021

5  out of  5 rating by John Corvera
"I've been with State Farm since my father was a long time policy holder. I have all my insurance needs all in one place. My father had policies with Frelynn's former colleague who has since passed. We have been with Frelynn's office ever since. Frelynn & her staff are friendly, personable & super helpful! Awesome Insurance Office in Ewa Beach aka Da Promise Land LOL! JCHS Saber True!!!"

Esther Delsignore

October 26, 2021

5  out of  5 rating by Esther Delsignore
"Inquired services back in 2019 with Agent Esther Gonzales and have received the utmost respect and professionalism from Esther and the staff with State Farm. At the time of initial appointment in 2019, I felt very comfortable and trusted their service. She was detailed & patient. I was very confident with State Farm. They are very honest ,trustworthy and strongly recommend their company for services. Professional , humble and great Aloha from Ewa Beach office. My family & I look forward in future business! Much Mahalo Esther & Team Esther & Family"

Jedidiah Dunn

October 26, 2021

5  out of  5 rating by Jedidiah Dunn
"Great service from this office they are hands on and always happy to help"

Daniel Galera

October 25, 2021

5  out of  5 rating by Daniel Galera
"Very friendly and helpful"

Dawna Williams

October 20, 2021

5  out of  5 rating by Dawna Williams
"All the agents went above and beyond, answering all of our questions and ensuring that we got the policies that were right for us."

Darlene - Sharing the Butterfly Experience

October 18, 2021

5  out of  5 rating by Darlene - Sharing the Butterfly Experience
"I can always count on a quick response from this office. They take the time to understand what I need and help me get it done. I've referred many to this office because I am so confident they will be able to help my friends and family. Great job Ether and Frelynn!"

marie jane domingo

October 14, 2021

5  out of  5 rating by marie jane domingo
"My agent is Esther and im so sad to leave state farm insurance. She’s so nice and always there to help me out with my policy and everything else. I will definitely recommend her as an agent and if ever that i come back on the island i will definitely go with them again"

en gee

October 13, 2021

5  out of  5 rating by en gee
"I've been working with State Farm for a few months now and found Esther to be very helpful, patient and understanding to my service requests and requirements. I was previously with Gieco - They tried to " hose me ", a while back; during a claims adjustment, by adding "extra damages previously done to the other guys vehicle". Esther was so helpful whether on the phone or Emails. We haven't met in person, but I'm certain she would be no less accommodating for any ones insurance services."


October 12, 2021

5  out of  5 rating by maunalii1
"Excellent service and friendly staff. Always quick to respond and provide quality interactions with clients."

Beverly Louie

October 12, 2021

5  out of  5 rating by Beverly Louie
"Great service and prompt response!"