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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joie Montgomery

July 3, 2024

5  out of  5 rating by Joie Montgomery
"Esther has been so supportive and responsive to all my questions and concerns. She's been the epitome of professionalism and has made the insurance transition to Hawaii among the few "easy" things I've had to do. Highly recommend!"
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Tyler Okamura-Tagupa

June 28, 2024

5  out of  5 rating by Tyler Okamura-Tagupa
"Update! We've been Frelynn's clients for about 14 years. Today, we met for the 2-year review. Just as expected, all of our policy coverages are accurate and on-point, accounting for inflation. Frelynn took the time to answer my questions, explained in detail my coverage, and advised the next steps moving forward. Comforting to know Frelynn at State Farm got my back. 🤙 We've been Frelynn's client for over 10 years. I've had multiple policies including cars, motorcycles, condos, renters, and home insurance. The most important thing to me is excellent loyal service and the team at Ewa Beach State Farm has always been here for me. We have a great relationship with Frelynn and her team. Not to mention they are local! As long time clients, thank you for the Great service & great rates!"
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antoinette pualani barbour

February 18, 2024

5  out of  5 rating by antoinette pualani barbour
"When I recently moved back to the island, I didn't know where to find an agent here. I called my agent I'd had for over 10+ years on the mainland and she recommended I first look at a location near where I lived or worked. Here I discovered my agent Esther Gonzales. I went to the office to meet her in person because I like to know who I'm actually working with. I met the rest of the staff there and had a very positive exchange with every one present. I immediately felt comfortable and we got things set up just like when I was in the mainland. Since then, any time I need a question answered or have any concerns she is prompt to reply, and I'm often able to talk to her directly. If not, any person who answers has the correct information I need right away. Now I can do most anything with them online or with a simple phone call. No waiting, no excuses, just excellent service from the beginning. I am very pleased!"
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Julie Obrero

February 8, 2024

5  out of  5 rating by Julie Obrero
"Frelynn & TEAM are fantastic!! I've had her as my agent for years for my home, auto & personal insurances. Any time I called, they responded quickly and efficiently. They are always professional but with an Aloha spirit. I highly recommend them for your insurance needs!"
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Angie Okay

January 31, 2024

5  out of  5 rating by Angie Okay
"There is a reason I have been with State Farm for 35 years. That reason being I have been in many parts of the country and the one thing that has been consistent is that when I speak with State Farm Agents I am always met with a warm friendly face and a true desire to help . I look forward to many more years in the State Farm family."
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Antonio Luzuriaga

January 26, 2024

5  out of  5 rating by Antonio Luzuriaga
"We have been working with Frelynn for many years now and they are very helpful. Mahalo for all your work."
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Darcel Hee

January 24, 2024

5  out of  5 rating by Darcel Hee
"Frelynn and her team are nothing short of amazing. They are always pleasant and professional when we call. They ensure we have the right coverage. They go out of their way to answer questions and provide us with anything we request. They make us feel like important customers and are always gracious in addressing our concerns. They truly have the best team working there."
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Cathy Kauleinamoku

January 24, 2024

5  out of  5 rating by Cathy Kauleinamoku
"Frelynn and her staff are simply the BEST! ALWAYS warm, sincerely helpful, and efficient!"
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Irma Colipano

January 23, 2024

5  out of  5 rating by Irma Colipano
"Frelynn and her staff are great! We’ve had our homeowners and auto insurance with them for several years now. Whenever we have a question or need to communicate with them, the response is so timely, and they are always very helpful and friendly, too!"
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castlejunction castlejunction

January 11, 2024

4  out of  5 rating by castlejunction castlejunction
"Ester was great, she answered my questions and gave me a peace of mind. Contacted their office and was helped in a timely manner. I am looking forward in continuing our client/agent relationship."
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Allan Nebrija

December 14, 2023

5  out of  5 rating by Allan Nebrija
"We recently purchased home owner's insurance and we ended up bundling our automobile insurance as well as adding an umbrella policy. Frelynn and Esther both helped us through the process and explained all the different types of coverages to us. It was a very pleasant experience. Both Frelynn and Esther are so personable and made us feel welcomed. Their personalities are also very genuine and sincere which is always an important aspect of customer service for me. You can tell they love what they do and they care about their clients, and it's not just to bring in revenue. They wanted to make sure we had the best coverage for our assets to protect us from any possible liabilities just in case something were to happen. I strongly recommend that you consider Frelynn's State Farm location If you live in the Ewa Beach area and are looking to purchase home, auto, or life insurance."
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Ana Ramos

December 13, 2023

5  out of  5 rating by Ana Ramos
"Staffs are accomodating and easy to talk to. They will help above and beyond. Highly recommend."
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Robin Moe

December 13, 2023

5  out of  5 rating by Robin Moe
"The aloha spirit is still alive! Friendly and informative. The team at State Farm, Ewa Beach are top notch. They have made it so easy and affordable for my wife and I to manage our car insurance over the years. I have been with State Farm for many year and the professional and customer service from our Ewa branch is stellar. Mahalo to your team for making us feel like Ohana! RM"
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Sophia D

December 12, 2023

5  out of  5 rating by Sophia D
"Ester was amazing to work with! Provided very prompt responses, and was extremely kind and knowledgeable in coverages/policies. She took the time to explain my coverage to me, and made sure I left with everything I needed to move forward."
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Tehani Pai

December 7, 2023

5  out of  5 rating by Tehani Pai
"The best service hands down"
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Al Martinez

December 6, 2023

5  out of  5 rating by Al Martinez
"The staff especially Esther has been great. They always answer the phone when I call and have always gotten me the answers I needed. I really enjoy the family I have at that office. Thanks guys."
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dakota montana

December 5, 2023

5  out of  5 rating by dakota montana
"Always a pleasant to work with and super quick responce. I had to get my mom's full middle name on the document for "Real State ID". Both Jennifer and Ester was right on it. Thanks for all you do. Really appreciate the folks at State Farm. Awesome people!!!"
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Cindy Kaina

December 2, 2023

5  out of  5 rating by Cindy Kaina
"Frelynn is sooo awesome!!! She makes us feel like we're the most important people when we're sitting with her and even on a phone conversation. She's the best!!!"
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Honeygirl Willets

December 1, 2023

5  out of  5 rating by Honeygirl Willets
"By far the Best Insurance Agency and Team, Hawaii has to offer!! If you’re looking for exceptional and attentive service look no further! Frelynn and her team goes above and beyond!!"
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October 18, 2023

5  out of  5 rating by K
"Top tier service each and every time! If you’re after personal attentive service and guidance around any of your insurance needs look no further. Frelynn and Esther provided solutions specific to my concerns and policies to fit my needs, this is why I recommend anyone looking for someone to be more than just an insurance agent to go and see them!"
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Paulie Baker

October 18, 2023

5  out of  5 rating by Paulie Baker
"I have been working with Frelynn, Esther, and the rest of the team for a while now and they are amazing! They are extremely responsive, answer all of my insurance questions, and always ensure I am getting the best rate. Frelynn and Esther are such a pleasure to work with and I highly recommend contacting them with any of your insurance needs."
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jrock 808

October 13, 2023

5  out of  5 rating by jrock 808
"Very awesome service been with them for a few years and never had a issue highly recommended"
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June 26, 2023

5  out of  5 rating by OneLove808
"Always helpful when I need help or have questions."
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C C.

May 19, 2023

5  out of  5 rating by C C.
"Their are so quick and I had no problems with the company and services!"
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February 10, 2023

5  out of  5 rating by Val
"Thank you Frelynn for always finding the time to meet with me annually; refreshing me on my policies and answering questions that I presented. Thank you Esther for your assistance also, reminding me on important notifications. VERY AWESOME AND KNOWLEDGABLE TEAM!!!"