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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tiffany G

Tiffany G

January 30, 2025

5  out of  5
rating by Tiffany G
"Amazing Team! Frelynn & Esther were able to help me and my entire family for years. They truly care not only about the service they provide for us but also the personal relationships built between us. My parents have been apart of State Farm for years and now my siblings and I get the opportunity to participate as members as well. Mahalo to Frelynn & Esther for their dedicated service and support."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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george narciso

January 16, 2025

5  out of  5
rating by george narciso
"I've been with Frelynn State Farm in Ewa Beach for a while. Her team is awesome. Every time I had a question, they answered it right away. Every time you talk to them, it is like we have known each other for a long time friendship. Thank you for being there for me an my brother."
We responded:
"Aloha George! Thank you for the kind words. I am happy that your experience with our team has been positive. We love our customers! Thank you for your many years of business and trust. Wishing you and brother Allen a prosperous and healthy 2025!"
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Karen Alcosiba

January 9, 2025

5  out of  5
rating by Karen Alcosiba
"I have only PRAISE for Frelynn and Esther at the Ewa Beach State Farm office. Whenever I need insurance forms, or any kind of insurance information, all I need to do is ask, and I get the response immediately!!! Insurance can get complicated at times, and Esther always takes the time to answer and explain everything out for me! I think Esther loves her job there. IT SHOWS!! She always has a beautiful smile on her face and seems genuinely happy and eager to help her customers in whatever way she can! Give this lovely lady a RAISE!!!"
We responded:
"Aloha Karen for your 5-star review! Esther is awesome and we try our best to provide excellent customer service. My State Farm team and I are happy to be your good neighbor!"
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Zachary Kaneshiro

December 17, 2024

5  out of  5
rating by Zachary Kaneshiro
"Great help. Saved a bunch of money compared to my old policy with a different company. Makes me feel like family with the friendly service."
We responded:
"Mahalo for the rating and review! I am glad that we were able to make assisting you with your insurance needs a positive experience. Happy Holidays Zachary!"
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Nick

December 14, 2024

5  out of  5
rating by Nick
"Esther does a great job of keeping me up to date with my policy and benefits! She’s just a phone call away to answer any questions! Much mahalo!"
We responded:
"Mahalo for your positive feedback Nick! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know. Happy holidays to you and your ohana!"
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Darlene - Sharing the Butterfly Experience

November 22, 2024

5  out of  5
rating by Darlene - Sharing the Butterfly Experience
"I can always count on a quick response from this office. They take the time to understand what I need and help me get it done. I've referred many to this office because I am so confident they will be able to help my friends and family. Great job Ether and Frelynn!"
We responded:
"Thank you for your rating and review Darlene! We have enjoyed working with you and your Ohana throughout the years. Thank you for your referrals and your many years of business. Take care and enjoy your your week!"
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Kaylen Mahuka

November 8, 2024

5  out of  5
rating by Kaylen Mahuka
"Esther is an amazing insurance agent that helped us switch our insurance company years ago and has been nothing but tremendously helpful with anything that my family and I need, from duplicate insurance cards, to receiving binders to thoroughly explaining our options. Mahalo Esther!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Enjoy your weekend Kaylen."
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Pamela iolana Poepoe

November 6, 2024

5  out of  5
rating by Pamela iolana Poepoe
"Service with ALOHA 100% of the time. Esther has been amazing! I have my home, auto, umbrella, and business insurance through State Farm and although other companies try to get me to switch by offering me what they believe is a deal, there's one thing they don't have and it is a must have for me...Esther! She is the reason I stay. She consistently answers all my questions and helps me A LOT with my business needs. I don't know what I'd do without her. in fact, when she's out of office, Frelynn covers for her and quickly jumps in to help. How awesome is that?! I'm never waiting around for answers. They're quick, professional, and genuine. If I could give 10 stars, I would! Mahalo to everyone at this State Farm office, especially Esther and Frelynn!"
We responded:
"Mahalo for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Enjoy your day."
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Jo Ann Kaneshiro

October 19, 2024

5  out of  5
rating by Jo Ann Kaneshiro
"My family and I know that with Frelynn as our agent we are safe and protected, like our with home and auto policies. She's like our security blanket. We know we are cared for, from claims to policy review, she makes you feel like family."
We responded:
"Mahalo for your rating and review Jo Ann. I appreciate you and Mike taking time from your schedule to review your policies. Thank you both for all that you do for our community and your continued business. Enjoy your week!"
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Lynette Wessel

October 10, 2024

5  out of  5
rating by Lynette Wessel
"Great service! My agent and her staff are always available to answer any questions I have. They even helped me step by step through the process with my recent car accident claim. I trust them with ALL my insurance needs. 10/10 would recommend!"
We responded:
"Mahalo for your rating and review. Our customers are important to us so we here to help. Thank you and your ohana for your trust and many years of business. Enjoy your weekend!"
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Kris M

September 30, 2024

5  out of  5
rating by Kris M
"Frelynn and Esther have been amazing to work with over the years. They have always been so incredibly helpful in answering all our questions and getting back to us quickly. We have both our home owners insurance and car insurance with them and have kept our insurance with them even when moving properties because they are professional and easy to work with."
We responded:
"Aloha Kris! Thank you for your review and rating. We enjoy assisting our customers and work on making the experience a positive one. Thank you for your many years of business. Enjoy your week!"
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Joie Montgomery

July 3, 2024

5  out of  5
rating by Joie Montgomery
"Esther has been so supportive and responsive to all my questions and concerns. She's been the epitome of professionalism and has made the insurance transition to Hawaii among the few "easy" things I've had to do. Highly recommend!"
We responded:
"Welcome back to Hawaii Joie! Thank you for the kind words about Esther. Esther is awesome. I am glad we were able to make assisting you with your insurance needs such a positive experience. We appreciate you choosing our office again. Enjoy your 4th of July holiday and the upcoming weekend!"
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Tyler Okamura-Tagupa

June 28, 2024

5  out of  5
rating by Tyler Okamura-Tagupa
"Update! We've been Frelynn's clients for about 14 years. Today, we met for the 2-year review. Just as expected, all of our policy coverages are accurate and on-point, accounting for inflation. Frelynn took the time to answer my questions, explained in detail my coverage, and advised the next steps moving forward. Comforting to know Frelynn at State Farm got my back. 🤙 We've been Frelynn's client for over 10 years. I've had multiple policies including cars, motorcycles, condos, renters, and home insurance. The most important thing to me is excellent loyal service and the team at Ewa Beach State Farm has always been here for me. We have a great relationship with Frelynn and her team. Not to mention they are local! As long time clients, thank you for the Great service & great rates!"
We responded:
"Thank you for your rating and review. Most importantly, thank you for your many years of business. You were one of original customers. It has been a joy watching you and your Ohana grow. I wish all of you health and happiness😁"
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antoinette pualani barbour

February 18, 2024

5  out of  5
rating by antoinette pualani barbour
"When I recently moved back to the island, I didn't know where to find an agent here. I called my agent I'd had for over 10+ years on the mainland and she recommended I first look at a location near where I lived or worked. Here I discovered my agent Esther Gonzales. I went to the office to meet her in person because I like to know who I'm actually working with. I met the rest of the staff there and had a very positive exchange with every one present. I immediately felt comfortable and we got things set up just like when I was in the mainland. Since then, any time I need a question answered or have any concerns she is prompt to reply, and I'm often able to talk to her directly. If not, any person who answers has the correct information I need right away. Now I can do most anything with them online or with a simple phone call. No waiting, no excuses, just excellent service from the beginning. I am very pleased!"
We responded:
"Thank you for your rating and review. Welcome back home! We’re here to help. Enjoy your day 😁"
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Julie Obrero

February 8, 2024

5  out of  5
rating by Julie Obrero
"Frelynn & TEAM are fantastic!! I've had her as my agent for years for my home, auto & personal insurances. Any time I called, they responded quickly and efficiently. They are always professional but with an Aloha spirit. I highly recommend them for your insurance needs!"
We responded:
"Mahalo for your rating and review Julie! I am happy we are able to assist you with your insurance needs throughout the years. It is our pleasure to have you as a customer. Wishing you a joyful 2024!"
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Angie Okay

January 31, 2024

5  out of  5
rating by Angie Okay
"There is a reason I have been with State Farm for 35 years. That reason being I have been in many parts of the country and the one thing that has been consistent is that when I speak with State Farm Agents I am always met with a warm friendly face and a true desire to help . I look forward to many more years in the State Farm family."
We responded:
"Mahalo for your rating and for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! Wishing you and your ohana a joyful 2024!"
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Antonio Luzuriaga

January 26, 2024

5  out of  5
rating by Antonio Luzuriaga
"We have been working with Frelynn for many years now and they are very helpful. Mahalo for all your work."
We responded:
"Thank you for your rating and review Tony! It is a pleasure working with you throughout the years. Wishing you and your ohana a joyful 2024!"
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Darcel Hee

January 24, 2024

5  out of  5
rating by Darcel Hee
"Frelynn and her team are nothing short of amazing. They are always pleasant and professional when we call. They ensure we have the right coverage. They go out of their way to answer questions and provide us with anything we request. They make us feel like important customers and are always gracious in addressing our concerns. They truly have the best team working there."
We responded:
"Mahalo for your rating and review Darcel! It has been wonderful getting to know you and T throughout the years. We love what we do and we love our customers. Wishing you and your Ohana a prosperous and joyful 2024!"
Profile photo of Cathy Kauleinamoku

Cathy Kauleinamoku

January 24, 2024

5  out of  5
rating by Cathy Kauleinamoku
"Frelynn and her staff are simply the BEST! ALWAYS warm, sincerely helpful, and efficient!"
We responded:
"Mahalo for your rating and review Cathy! It has been our pleasure to service your policies throughout the years. Wishing you and J a prosperous and joyful 2024!"
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Irma Colipano

January 23, 2024

5  out of  5
rating by Irma Colipano
"Frelynn and her staff are great! We’ve had our homeowners and auto insurance with them for several years now. Whenever we have a question or need to communicate with them, the response is so timely, and they are always very helpful and friendly, too!"
We responded:
"Thank you for your rating and review Irma! It had been our pleasure to be of service to you and your ohana. Wishing you a joyful 2024🎉"
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castlejunction castlejunction

January 11, 2024

4  out of  5
rating by castlejunction castlejunction
"Ester was great, she answered my questions and gave me a peace of mind. Contacted their office and was helped in a timely manner. I am looking forward in continuing our client/agent relationship."
We responded:
"Thank you for your rating and review. Esther is indeed great! Wishing you and your ohana a great 2024🎉"
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Allan Nebrija

December 14, 2023

5  out of  5
rating by Allan Nebrija
"We recently purchased home owner's insurance and we ended up bundling our automobile insurance as well as adding an umbrella policy. Frelynn and Esther both helped us through the process and explained all the different types of coverages to us. It was a very pleasant experience. Both Frelynn and Esther are so personable and made us feel welcomed. Their personalities are also very genuine and sincere which is always an important aspect of customer service for me. You can tell they love what they do and they care about their clients, and it's not just to bring in revenue. They wanted to make sure we had the best coverage for our assets to protect us from any possible liabilities just in case something were to happen. I strongly recommend that you consider Frelynn's State Farm location If you live in the Ewa Beach area and are looking to purchase home, auto, or life insurance."
We responded:
"Mahalo for your kind words Allan. Our customers are so important to us and we will always do our best to provide options that fit their needs not ours. We truly love what we do and enjoyed talking stories with you and T. Thank you for choosing our team and Happy Holidays to you and your ohana."
Profile photo of Ana Ramos

Ana Ramos

December 13, 2023

5  out of  5
rating by Ana Ramos
"Staffs are accomodating and easy to talk to. They will help above and beyond. Highly recommend."
We responded:
"Thank you for your rating and review Ana. I am glad we were able to make assisting you with your insurance needs such a positive experience! Happy Holidays to you and your ohana."
Profile photo of Robin Moe

Robin Moe

December 13, 2023

5  out of  5
rating by Robin Moe
"The aloha spirit is still alive! Friendly and informative. The team at State Farm, Ewa Beach are top notch. They have made it so easy and affordable for my wife and I to manage our car insurance over the years. I have been with State Farm for many year and the professional and customer service from our Ewa branch is stellar. Mahalo to your team for making us feel like Ohana! RM"
We responded:
"Mahalo for your kind words Robin. I am glad we were able to make helping you with your insurance needs such a positive experience! Mahalo for your many years of business. Happy Holidays!"
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Sophia D

December 12, 2023

5  out of  5
rating by Sophia D
"Ester was amazing to work with! Provided very prompt responses, and was extremely kind and knowledgeable in coverages/policies. She took the time to explain my coverage to me, and made sure I left with everything I needed to move forward."
We responded:
"Thank you Sophia and welcome to our Ewa Beach office! I agree and can confirm that she is amazing and knowledgeable. We appreciate you choosing our agency and welcome the opportunity to assist you at anytime. Happy Holidays!"